Lead, Customer Intelligence Foundations
Core
Lead the Customer Intelligence Foundations team to build and govern AI-enabled systems, knowledge layers, and agentic workflows that scale customer understanding for Resmed's CX and Product functions.
Role type
Senior, hands-on IC (Strategic Lead / Team Lead)
Builds
AI-enabled intelligence capabilities, knowledge layers, and agentic workflows for customer experience improvement
Domain
Healthcare / Customer Experience / AI & Behavioral Science
Deliverable
production ML models
Required skills
AI agent strategy and governance, knowledge layer architecture, journey management, synthetic audience design, LLM-enabled systems, responsible AI frameworks, cross-functional leadership, strategic capability building
Preferred skills
Customer intelligence function experience, strategic intelligence ecosystems
Technologies
LLMs, Retrieval-Augmented Generation (RAG), AI agents, synthetic users
Responsibilities
Lead the Customer Intelligence Foundations team and establish operating rhythms; Own and evolve the EXI knowledge layer; Define and execute strategy for AI-enabled insight agents; Establish governance frameworks for AI agents; Develop and govern synthetic audience approaches; Partner with CX leadership to operationalize agentic strategy
Seniority
Senior, hands-on IC
