Client Services Officer
Core
Support an existing portfolio of clients in the subscription and information management sector by delivering end-to-end service, managing accounts, and processing orders.
Role type
Client Services Officer
Builds
End-to-end client service delivery for a subscription and information management portfolio
Domain
Subscription and information management
Deliverable
client delivery
Required skills
Client portfolio management, client enquiry response, account onboarding, quote preparation, subscription order processing, claims management, record maintenance, billing and collections coordination
Preferred skills
B2B experience, subscription experience, professional services experience, CRM proficiency
Responsibilities
Manage and support a portfolio of existing clients, Respond to client enquiries and provide day-to-day service support, Assist with onboarding and implementation of new client accounts, Prepare accurate quotes and process subscription orders, Manage claims and liaise with publishers and suppliers, Maintain accurate client and product records in internal systems, Ensure service level agreements are met, Work with finance on billing, payments and collections