Client Delivery Lead - Commercial
Core
Lead end-to-end delivery performance for IT Professional Services engagements, driving quality, governance, risk management, and financial outcomes while building trusted relationships with senior client stakeholders.
Role type
Senior IC Client Delivery Lead (Commercial)
Builds
IT Professional Services engagements for large enterprise clients in sectors like retail, FMCG, property, infrastructure, transport, and utilities.
Domain
Technology services and consulting for the Commercial sector.
Required skills
IT Professional Services delivery leadership, complex enterprise environment experience, senior stakeholder relationship building, commercial acumen (revenue, margin, forecasting), contract performance management, cross-functional team mobilization.
Preferred skills
Growth mindset, ability to convert delivery into expanded business, continuous improvement advocacy.
Responsibilities
Own delivery outcomes including quality, governance, risk, and financial performance; Partner with senior client stakeholders to understand business priorities; Identify opportunities to expand business within existing engagements; Drive delivery forecasting, revenue, and margins; Lead collaboration between Account, Practice, and People Leaders; Champion delivery excellence and continuous improvement.
