Customer Service Representative
Core
Provide inbound support for Specsavers optical retail stores across Australia, managing customer bookings and handling communication enquiries.
Role type
Customer Service Representative (Contact Centre)
Builds
Customer experience and appointment management for Specsavers retail stores
Domain
Retail / Optical Services
Deliverable
client delivery
Required skills
Contact Centre experience, communication, attention to detail, computer literacy, ability to think on your feet
Responsibilities
Provide inbound support for Specsavers stores, manage customer bookings and reschedule/cancel appointments, handle consumer communication enquiries, deliver a personalised customer experience
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