Customer Service Representative
Core
Deliver exceptional customer service over the phone to deepen customer loyalty, advocacy, and retention by responding to calls in a timely manner.
Role type
Customer Service Representative (Retention & Support)
Builds
Customer relationships and retention outcomes
Domain
Health Insurance
Deliverable
dashboards & analysis
Required skills
Inbound call handling, problem solving, negotiation, customer retention, KPIs adherence, patience, clarity, empathy, tact, diplomacy
Preferred skills
Experience in busy customer-focused environments, front office call centre experience, administrative experience
Responsibilities
Responding to inbound calls from clients, addressing needs and complaints, uncovering core reasons for policy discharge, utilizing persuasive skills to retain customers, meeting or exceeding metrics and KPIs
Seniority
Entry to Mid-level, Full-time