Engineering Rep Step 1
Core
Entry-level engineering representative responsible for completing a training program to advise customers on electric, gas, and lighting policies, and initiating standard design requests.
Role type
Entry-level engineering representative (utility)
Builds
Standard electric, natural gas, and lighting service designs for residential and commercial customers
Domain
Utility (electric transmission/distribution and natural gas distribution)
Deliverable
product features
Required skills
High school algebra, D.C. and A.C. electricity knowledge, customer service, computer systems proficiency, quality monitoring
Preferred skills
1 year experience working with electricity
Technologies
Company computer systems, training modules
Responsibilities
Complete Engineering Representative Training Program and pass exams, handle incoming and outgoing customer calls and emails, initiate and complete standard design customer requests, assist with non-standard customer projects, participate in quality monitoring and coaching sessions, support team members with departmental workload, help train new employees
