Manager, Service Operations Systems
Core
Lead strategy, optimization, and scaling of enterprise systems supporting Fleet Service Operations, ensuring scalable, integrated solutions for rapid fleet growth.
Role type
Manager, Service Operations Systems
Builds
Scalable enterprise systems for Asset Management, Maintenance, Field Service, and Workforce Management
Domain
Automotive fleet operations / Enterprise Systems
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SAP EAM/PM expertise, SAP FSM implementation, enterprise workforce management, cross-functional leadership, change management, program execution, vendor management, budgeting, strategic roadmap planning
Preferred skills
SAP S/4HANA experience, system integration with HR/Learning platforms, organizational design, data orientation for operational KPIs
Technologies
SAP EAM/PM, SAP FSM, UKG, NICE WFM, Beeline, LMS
Responsibilities
Own and drive the roadmap for the Operations enterprise systems portfolio; Design and implement scalable, end-to-end business processes across Operations, Maintenance, Field Service, and Workforce Management; Lead the evolution of SAP EAM/PM capabilities; Drive the optimization and adoption of SAP FSM; Partner with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams; Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting; Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability; Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes and technical debt; Drive stakeholder alignment, organizational readiness, and change management; Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.