Senior Operations Analyst
Core
Lead execution and coordination of operational tasks for global infrastructure services, including server hardware, storage, networking, and platform software.
Role type
Senior Operations Analyst (Data Center Infrastructure)
Builds
High-availability global infrastructure for Network as a Service (NaaS) clients
Domain
Data Center Operations / Cloud Infrastructure
Required skills
Server hardware diagnostics and replacement, Data center standards and rack layouts, Linux system administration, RAID and storage troubleshooting, Out-of-band management (IPMI/BMC), Incident handling workflows, Root cause analysis, Mentorship
Preferred skills
Automation and scripting (Python, Bash, Ansible), DCIM or asset management platforms, Multi-data center coordination, ISP or cloud infrastructure background
Technologies
Linux (CentOS, Ubuntu), Windows Server, IPMI/BMC, Python, Bash, Ansible
Responsibilities
Lead execution and coordination of operational tasks involving infrastructure services; Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance; Manage relationships and workflows with remote data center techs; Install, configure, and troubleshoot Linux and Windows operating systems; Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management; Configure, maintain, and troubleshoot out-of-band management platforms; Support and improve internal operational documentation, workflows, and escalation procedures; Mentor junior team members and contribute to continuous improvement initiatives.
Seniority
Senior, hands-on IC
