Customer Service Officer
Core
Support customers with sales, product advice, and service solutions, resolving queries face-to-face, via phone, or email while ensuring delivery timelines.
Role type
Customer Service Officer (Sales & Operations Support)
Builds
Sales support, showroom retail activities, and order fulfillment for mining, industrial, and infrastructure sectors.
Domain
Industrial safety and lifting solutions
Deliverable
client delivery
Required skills
retail experience, customer service, written and verbal communication, problem solving, proactive nature
Responsibilities
Resolve customer queries, support client sales and showroom retail activities, manage ordering and delivery timelines, interact with internal departments for customer satisfaction, undertake ad-hoc sales duties