Customer Experience Officer
Core
Frontline staff delivering exceptional service and building relationships at leisure facility front desks, including sales support and program matching.
Role type
Customer Experience Officer (Frontline Service & Sales Support)
Builds
Facility programs, memberships, and community leisure services
Domain
Leisure & Fitness Industry
Deliverable
product features
Required skills
Exceptional customer service, outbound telemarketing, data capture, membership sales, complaint resolution, tour guiding
Preferred skills
Understanding of the leisure industry, sales motivation
Technologies
None stated
Responsibilities
Support Membership Officer with outbound telemarketing and data capture; Identify at-risk members and handle non-renewals; Provide frontline service for all facility programs; Proactively address enquiries and identify upsell/cross-sell opportunities; Maintain exceptional self and workspace presentation
Seniority
Individual Contributor, Entry to Mid-level
