Gerente de Produtos | Cartões
Core
Lead product quality and customer experience initiatives across a high-scale cards and financial services ecosystem, acting as a guardian of card product quality and services.
Role type
Senior Product Quality Manager (Cards & Financial Services)
Builds
High-scale card products and financial services
Domain
Financial Technology / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Incident management, root-cause analysis, regulatory compliance, cross-functional coordination, data-driven decision-making, executive reporting, continuous improvement
Preferred skills
Credit/debit card product experience, data analysis tools, high-scale environment experience
Responsibilities
Lead weekly review of open incidents with customer impact, coordinate structured root-cause analysis for recurring issues, manage and monitor regulatory and customer experience indicators (RDR, DR, CR, NPS), conduct Quality Governance agenda with Product and Technology Managers, prepare governance meetings and establish action plans, provide executive-level reporting on product quality and incidents.
Seniority
Senior, hands-on IC with executive visibility
