Onboarding Officer - Home Care
Core
Client Onboarding Consultant handling inbound enquiries, guiding prospective clients through the care journey, and coordinating handovers for Business Relationship Leads.
Role type
Client Onboarding Consultant (Sales Support & Client Engagement)
Builds
Client care journeys and confirmed client engagements
Domain
Home care / Aged care
Deliverable
client delivery
Required skills
inbound phone handling, CRM data management, sales support, customer service, care needs assessment, meeting coordination
Preferred skills
health or aged care sector experience, Support at Home knowledge, excellent phone manner
Responsibilities
Handle inbound phone and online enquiries, engage with prospective clients to understand care needs, provide service information, book meetings, coordinate handovers, manage CRM data, support sales goals
Seniority
Individual Contributor
