Commercial Functional Lead
Core
Lead and mentor a cross-functional team supporting Harvey Norman Commercial's application systems, ensuring platform reliability and scalability.
Role type
Senior Functional Lead (Microsoft Dynamics 365)
Builds
Application systems for Harvey Norman Commercial
Domain
Retail / Enterprise Resource Planning (ERP)
Required skills
Microsoft Dynamics 365 (D365), D365 Business Central, functional specifications, process mapping, change management, user training, incident resolution, SLA management
Preferred skills
Power Platform (Power BI, Power Automate), ServiceNow, Azure DevOps, Microsoft Teams, Agile/Scrum methodologies
Technologies
Microsoft Dynamics 365, Power Platform, ServiceNow, Azure DevOps, Microsoft Teams
Responsibilities
Lead and mentor a cross-functional team; gather and document business requirements; configure core modules based on business needs; facilitate user training and workshops; support change management activities; create functional documentation and process flows; manage incident resolution within SLAs
Seniority
Senior, hands-on IC with mentorship responsibilities
