Senior Staff Customer Operations Program Manager
Core
Transform complex, high-priority initiatives into successful programs for demanding AI companies by owning the CX operating rhythm, driving operational programs, and delivering AI tooling.
Role type
Senior Staff Customer Operations Program Manager (Senior IC)
Builds
CX operating frameworks, AI-driven workflows (triage agents, reliability engineering, support automation), and launch readiness for new product releases.
Domain
AI Infrastructure / Energy / Data Centers
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical program management, strategy and operations, systems thinking, AI-native delivery (LLMs, agents), data synthesis and validation, autonomous execution
Preferred skills
First-hire program management experience, GPU/cloud infrastructure knowledge, customer-success operations
Technologies
Salesforce, Sigma, Claude Code, Workato, Jira
Responsibilities
Run CX operating rhythm and change management (OKRs, meeting cadences), support leadership with decision-ready work (QBRs, offsites), drive operational programs to resolution (onboarding, incidents, deployments), own delivery of AI tooling within CX, run launch readiness across CX
Seniority
Senior Staff, hands-on IC