First Nations Customer Sales and Service Specialist
Core
Provide specialized sales and service support to Telstra's First Nations and remote customers via phone, delivering solutions for Telstra products and services.
Role type
First Nations Customer Sales and Service Specialist
Builds
Customer sales and service solutions for Telstra's First Nations and remote customers
Domain
Telecommunications / First Nations community services
Deliverable
client delivery
Required skills
Knowledge of Aboriginal & Torres Strait Islander culture and society, experience engaging with First Nations communities, problem-solving for moderate complexity, customer-centric approach, complaint management
Preferred skills
Sales and service environment experience, contact centre or retail experience, telemarketing, administration, stakeholder relationship management
Responsibilities
Respond to customer sales and service enquiries, manage end-to-end delivery of issues within timeframes, identify and resolve customer complaints, intervene in customer distress situations
Seniority
Individual Contributor