Cargo Claims Intake Representative I
Core
Manage inbound and outbound communication regarding cargo overages, shortages, and damages; ensure accurate documentation and timely action plans to mitigate financial exposure.
Role type
Entry-level claims intake representative
Builds
Incident reports and claim documentation for internal teams and external customers
Domain
Transportation/Logistics and Insurance
Deliverable
dashboards & analysis
Required skills
Claims analysis, data entry, regulatory compliance (Hazmat/DOT/Food safety), communication, document retrieval, process improvement
Preferred skills
Problem reporting, decision making, composure under pressure, adaptability, information interpretation, collaboration, documentation, typing (40 wpm)
Responsibilities
Manage communication regarding cargo incidents; assess claim information and establish action plans; enter data into internal and customer systems; coordinate remediation efforts with stakeholders; contribute to refining incident reporting procedures; request and document contractual and DOT-related claim documents
Seniority
Entry-level, less than 1 year experience