Technical Support Engineer II
Core
Platform Enablement Engineer bridging client-facing teams and core Engineering to independently diagnose complex technical issues and provide high-quality context for code changes.
Role type
Senior IC Platform Enablement Engineer
Builds
Financial software platform for distressed borrowers
Domain
Fintech / Machine Learning
Deliverable
production ML models | infrastructure
Required skills
Root cause analysis, AWS troubleshooting, SQL query writing, API testing, log analysis, source code navigation, GenAI tool usage
Preferred skills
Process improvement, cross-functional collaboration, mentoring junior engineers, automation/optimization
Technologies
AWS, Datadog, Observe, Postman, cURL, GenAI tools
Responsibilities
Independently diagnose complex workflow failures and system anomalies, provide data-backed investigation results to Engineering, maintain operational queue integrity, translate technical problems into business impact, produce post-incident summaries, improve troubleshooting workflows and documentation.
Seniority
Mid-Senior, hands-on IC