Service Manager - Hawkesbury/ Penrith
Core
Lead and manage 4 Supported Independent Living (SIL) homes for people with disability, ensuring safe, high-quality, person-centred support delivery.
Role type
Service Manager (Homes and Living)
Builds
Supported Independent Living (SIL) housing services
Domain
Disability services / Human services
Deliverable
physical/clinical work
Required skills
Team leadership, financial performance management, person-centred service delivery, stakeholder relationship building, rostering and staffing management, compliance and risk monitoring, budget management, client onboarding and retention, staff performance management, Microsoft Office proficiency, First Aid certification, Working with Children Check, NDIS Worker Screening Check, Australian C Class driver's licence
Preferred skills
Experience in disability or human services sector, passion for disability services, ability to travel between sites and interstate
Technologies
Microsoft Office, client information management systems
Responsibilities
Lead and support teams of Support Workers to deliver safe, high-quality and person-centred services; Build strong relationships with clients, families, carers and external stakeholders; Support the onboarding and retention of clients within our Homes and Living services; Work closely with rostering to ensure effective staffing and client-to-staff matching; Ensure services are delivered in line with client goals, preferences and NDIS plans; Manage staff performance, development and workforce capability; Monitor service quality, risks, incidents, complaints and compliance requirements; Monitor budgets and financial performance within your area of responsibility; Drive between Homes and Living sites as required and undertake occasional interstate travel.
Seniority
Mid-level, hands-on IC