Tier III Support Technician
Core
Advanced technical support and escalation point for complex IT issues, diagnosing root causes, and implementing long-term solutions for core systems and infrastructure.
Role type
Tier III Support Technician (Senior IC)
Builds
Stability and reliability of global IT systems and infrastructure
Domain
IT Operations / Systems Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis, advanced troubleshooting, server and virtualization support, Active Directory and Azure AD management, Microsoft 365 administration, networking fundamentals, incident and service request management, system log analysis, backup and disaster recovery support
Preferred skills
VMware and Microsoft Hyper-V administration, hybrid IT environment experience, security and compliance knowledge
Technologies
Windows, Active Directory, Azure AD, Microsoft 365, VMware, Microsoft Hyper-V, ticketing systems
Responsibilities
Act as escalation point for Tier II support, perform root cause analysis and implement long-term fixes, troubleshoot advanced issues across systems and infrastructure, support and maintain servers and virtualization platforms, monitor system performance and logs, lead technical execution of IT projects, provide technical guidance to Tier I and Tier II technicians
Seniority
Senior, hands-on IC