Supervisor, Customer Service
Core
Lead a contact center team supporting healthcare prior authorization services, overseeing daily operations, coaching representatives, and improving workflows.
Role type
Senior IC customer service supervisor
Builds
Prior authorization services for healthcare providers, members, and clients
Domain
Healthcare / Health Insurance
Required skills
Team leadership, performance management, operational analysis, process improvement, CRM proficiency, data interpretation, conflict resolution, regulatory compliance
Preferred skills
Healthcare or health insurance experience, Associate degree in Business/Healthcare Management
Technologies
Contact center software, CRM systems
Responsibilities
Supervise and mentor contact center representatives, monitor daily operations and compliance, implement process improvements, review call metrics and performance data, manage escalated inquiries, collaborate on workflow enhancements, prepare performance reports
Seniority
Senior, hands-on IC