Administrative Program Coordinator - Call Center Lead - Texas Institute for Child and Family Wellbeing
Remote · from United StatesNo visa sponsorship
Core
Provide daily operational leadership and real-time support to Call Center Specialists serving current and former foster youth through the Texas Foster Youth Network (TXFYN) Call Center.
Role type
Senior IC administrative program coordinator (call center lead)
Builds
Operational support and guidance for a call center serving foster youth
Domain
Human services / Child welfare / Foster care
Required skills
Real-time guidance and de-escalation, operational oversight, policy reinforcement, documentation accuracy, staff coaching, trauma-informed communication, system proficiency (iCarol, MS Office), shift management
Preferred skills
Prior lead/shift-support experience, youth services background, knowledge of Texas foster care systems, Spanish bilingual proficiency