IT Service Delivery Coordinator
Core
Coordinates the planning, sequencing, and delivery of work for the Advancement Data Operations (ADO) team, ensuring tasks are well-defined, sized, and delivered on time within the service delivery framework.
Role type
Service Delivery Coordinator (IT/Agile)
Builds
Work management workflows and delivery pipelines for technical teams
Domain
Higher Education / IT Service Management
Deliverable
dashboards & analysis
Required skills
Work management systems (Jira, ServiceNow, Salesforce), Agile facilitation (Scrum/Kanban), stakeholder communication, capacity planning, cross-team alignment, status reporting
Preferred skills
ITIL, CSM/PSM/PMP/CAPM, Salesforce CRM, Tableau/Power BI, higher education fundraising experience
Responsibilities
Intake, sizing, assignment, and tracking of work items; reviewing work definitions for technical readiness; facilitating standups, sprint planning, and retrospectives; monitoring progress and resolving blockers; preparing delivery reports and dashboards; aligning cross-team work; documenting working agreements and delivery processes.
Seniority
Mid-level, hands-on IC
