Advisor, BSO Service Desk
Core
Deliver exceptional support to external vendors, internal stakeholders, and business partners by managing inquiries and service requests across key Finance Operations processes including Accounts Payable, supplier management, Travel & Expense, and reconciliation.
Role type
Senior IC service desk advisor (Finance Operations)
Builds
High-quality support for Finance Operations inquiries via email, ServiceNow, and other service management platforms
Domain
Finance Operations / Shared Services
Required skills
Finance Operations support, Accounts Payable, supplier management, Travel & Expense, invoice processing, payment inquiries, reconciliation, case triage, escalations, handoffs to Tier 2/3, ServiceNow, SAP, Workday, Concur, stakeholder engagement, problem-solving, organizational skills
Preferred skills
Global shared services experience, process improvement, service excellence, customer experience initiatives, service metrics, operational reporting, SLAs, service management frameworks, automation, digital solutions, AI-enabled tools
Responsibilities
Manage complex customer inquiries and resolve issues through effective problem-solving and stakeholder engagement; Support customers through multiple channels including ServiceNow, email, and case management platforms; Review and reconcile supplier statements, resolving discrepancies and outstanding balances; Provide guidance to employees regarding expense reporting, reimbursement status, Concur transactions, and corporate travel policies; Identify recurring issues, service gaps, and improvement opportunities; Collaborate across regions and functions to deliver a consistent service experience
Seniority
Senior, hands-on IC
