Senior Store Professional
Core
Deliver accurate, efficient, and courteous service to customers across in-store, telephone, and dealer shop channels by identifying, sourcing, and processing automotive parts orders.
Role type
Senior Store Professional (Automotive Parts Retail)
Builds
Parts orders, customer solutions, and store operations support
Domain
Automotive retail and parts distribution
Deliverable
product features
Required skills
Automotive parts knowledge, parts lookup and sourcing, POS system usage, customer service, inventory management, sales practices, delivery coordination, physical lifting and stocking
Preferred skills
ASE Parts Specialist certification, experience in automotive parts or retail, familiarity with TAMS, knowledge of local service area, ability to operate a manual transmission vehicle
Responsibilities
Provide prompt and professional service to customers via multiple channels; accurately identify and source parts using catalogs and POS systems; advise customers on technical product questions; maintain knowledge of products, warranties, and policies; execute sales practices including needs assessment and product demonstration; resolve customer issues; support store operations including stock orders, reporting discrepancies, and maintaining store presentation; coordinate and dispatch deliveries; perform inventory control activities such as receiving, stocking, and cycle counts; assist with open/close procedures; support continuous improvement initiatives; ensure compliance with pricing and asset security procedures; act as a resource and mentor to peers.
Seniority
Senior, hands-on IC