Senior Store Professional
Core
Deliver accurate, efficient, and courteous service to customers across in-store, telephone, and dealer shop channels while sourcing automotive parts and supporting store operations.
Role type
Senior Store Professional (Automotive Parts Retail)
Builds
Parts orders, customer solutions, and store fulfillment operations
Domain
Automotive retail and parts distribution
Deliverable
product features
Required skills
Automotive parts knowledge, POS/catalog system proficiency, customer service, inventory management, sales techniques, physical stamina, safety compliance
Preferred skills
ASE Parts Specialist certification, experience in automotive parts/retail, familiarity with TAMS, local service area knowledge, manual transmission driving
Technologies
POS systems, cataloging tools (TAMS), delivery management systems
Responsibilities
Source and process parts orders, advise customers on technical product questions, maintain product and warranty knowledge, coordinate deliveries and logistics, manage inventory control and stocking, support store operations and housekeeping, mentor peers on product knowledge
Seniority
Senior, hands-on IC
