Senior Store Professional
Core
Deliver accurate, efficient, and courteous service to customers across in-store, telephone, and dealer shop channels by identifying, sourcing, and processing automotive parts orders.
Role type
Senior Store Professional (Automotive Parts Retail)
Builds
Parts orders, customer solutions, and store operations support
Domain
Automotive retail and parts distribution
Deliverable
product features
Required skills
Automotive parts knowledge, parts lookup and sourcing, customer service, POS and catalog system usage, inventory management, sales practices, delivery coordination
Preferred skills
ASE Parts Specialist certification, experience in automotive parts or retail, familiarity with TAMS, ability to operate a manual transmission vehicle
Technologies
POS systems, cataloging tools (TAMS), delivery management systems
Responsibilities
Provide prompt and professional service to customers; accurately identify and source parts; advise on technical product questions; maintain product and policy knowledge; execute sales practices; resolve customer issues; support store operations and inventory control; coordinate deliveries; maintain store environment and safety compliance.
Seniority
Senior, hands-on IC