Field Customer Care Representative
Core
Conduct on-site inspections and homesite visits to evaluate homeowner concerns, verify warranty coverage, and resolve complex construction issues.
Role type
Field Customer Care Representative (Warranty & Service)
Builds
Warranty resolution and quality assurance for new homes
Domain
Residential Construction / Homebuilding
Deliverable
physical/clinical work
Required skills
Construction knowledge, root cause analysis, multi-trade coordination, CRM proficiency, regulatory compliance, on-site troubleshooting
Preferred skills
Technical or construction training, experience with homebuilder warranty programs
Technologies
Microsoft Word, Excel, CRM platforms
Responsibilities
Conduct on-site inspections and homesite visits; Investigate potential warranty issues and identify root causes; Manage complex cases requiring coordination of multiple trades; Document findings, photos, and communications in CRM; Prepare scopes of work and oversee execution; Troubleshoot minor construction issues on-site; Ensure compliance with building codes and warranty policies.
Seniority
Mid-level, hands-on field role
