ECP AI & Innovation Ops Lead
Core
Operationalize AI and emerging technology capabilities into secure, supportable production services for Enterprise Collaboration & Productivity (ECP), establishing operating models, integration patterns, and lifecycle management.
Role type
Senior IC AI & Innovation Operations Lead
Builds
Production-ready AI platforms, integrated ECP services, and sustainable support models
Domain
Enterprise SaaS, Cloud, AI/ML Operations, Integration Orchestration
Deliverable
production ML models
Required skills
Enterprise platform engineering, Systems integration, Service management, Cloud operations, API lifecycle management, Security governance, Vendor management, Cost optimization, Incident/problem management, Cross-functional coordination
Preferred skills
Microsoft 365 Copilot/Copilot Studio, Event-driven design, Cloud financial operations, ITIL/Service management certifications, Enterprise architecture
Technologies
Microsoft 365 Copilot, Copilot Studio, Power Platform, Integration platforms, API management services
Responsibilities
Own operational readiness and day-to-day service management for AI platforms; Establish operational standards, runbooks, and support procedures; Define and maintain integration/orchestration patterns connecting AI with ECP services; Operationalize security, governance, and compliance requirements; Coordinate service transition from pilot to production; Manage vendor support, roadmap reviews, and financial operations (consumption, licensing, cost tracking)
Seniority
Senior, hands-on IC