Senior Manager, Business Application Support
Core
Leading a global team to support, optimize, and deliver mission-critical enterprise business applications (OMS, ERP, Supply Chain) for an industrial parts distribution company.
Role type
Senior Manager, Business Application Support
Builds
Custom-built sales, supply chain, inventory, and CRM systems; SaaS integrations (Manhattan, Dynamics 365, Google Cloud)
Domain
Industrial parts distribution, Supply Chain Management, Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Java (Spring Boot, Quarkus), JavaScript/React, SQL/DB2, Cloud Architecture (Google Cloud, Azure), DevOps (Azure DevOps), Incident Management, Root Cause Analysis, Project Management, Team Leadership
Preferred skills
Full Stack development, Stored Procedures, MongoDB, Terraform, GenAI/Automation tools, ERP/Supply Chain domain expertise
Technologies
Java, JavaScript, React, Node.js, SQL, DB2, MongoDB, Google Cloud (PUBSUB, Cloud Run, GKE), Azure, Terraform, GitHub, Azure DevOps
Responsibilities
Lead a team of 2-10+ support engineers in an onshore/offshore model; Design interfaces between ERP and legacy systems; Troubleshoot complex business problems and optimize system performance; Manage incident resolution and root cause analysis; Collaborate with product teams to align technology delivery with business needs; Implement continuous improvement and system upgrades.
Seniority
Senior, hands-on IC with management responsibilities