Customer Care Specialist
Core
Notify members of due premiums, process payments, and assist with recurring payments or sales referrals to keep bill counts and premiums on the books.
Role type
Customer Care Specialist (Insurance)
Builds
Payment processing and retention support for insurance members
Domain
Insurance
Deliverable
client delivery
Required skills
outbound calling, payment processing, retention reporting, credit card/EFT troubleshooting, insurance plan knowledge
Preferred skills
sales experience, PC proficiency, Illinois insurance licensing
Responsibilities
Mail reminder and lapse letters, make 50+ outbound calls daily, review retention reports, process unpaid accounts, assist payment lines, manage expiring credit cards and failed EFTs, acquire knowledge of Affinity life and health plans
Seniority
Individual Contributor, entry-to-mid level