Customer Care Specialist
Core
Notify members of due premiums, process payments, and route sales inquiries to maintain bill counts and policy premiums.
Role type
Customer Care Specialist (Insurance)
Builds
Payment processing and retention support for insurance members
Domain
Insurance
Deliverable
client delivery
Required skills
outbound calling, payment processing, retention reporting, credit card/EFT troubleshooting, insurance plan knowledge
Preferred skills
sales experience, Illinois insurance licensing
Technologies
PC software, billing systems
Responsibilities
Mail reminder and lapse letters, make 50+ outbound calls daily, review retention reports, process unpaid accounts, assist payment lines, manage expiring credit cards and failed EFTs
Seniority
Individual Contributor
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