Casualty & Liability Claims Handler
Core
Investigate, validate, negotiate, and settle Third-Party Property Damage (TPPD) claims and a small allocation of low-value Personal Injury claims under liability insurance policies.
Role type
Liability Claims Handler
Builds
Resolved claims for household, commercial, and liability portfolios
Domain
Insurance / Liability Claims
Deliverable
client delivery
Required skills
Third-Party Property Damage claims handling, Personal Injury claims handling, liability assessment, causation analysis, medical evidence evaluation, reserve management, negligence law principles, fraud detection, claims management systems
Preferred skills
Cert CII qualification, Dip CII progress, experience with bodily injury claims, quantum assessment
Technologies
Pro-Claim claims management system, Microsoft Office
Responsibilities
Manage TPPD and low-value Personal Injury claims from notification to settlement, review incident circumstances and evidence to determine liability, analyze documentation including photos and engineering reports, negotiate settlements with claimants and third parties, maintain accurate claim files and reserves, escalate complex or litigated claims, liaise with brokers, solicitors, and loss adjusters.
Seniority
Mid-level, hands-on IC