Express Account Specialist
Core
Manage day-to-day Express business customer service inquiries via phone and email, serving brokers and individual customers while supporting underwriting profitability.
Role type
Customer service specialist (insurance)
Builds
Customer service responses, policy delivery, and quote follow-ups for American Specialty's clients
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Property & casualty insurance experience, policy and coverage knowledge, certificate issuance, endorsement processing, system navigation, risk eligibility assessment, broker relationship management
Preferred skills
Professional insurance designation, college degree
Technologies
Microsoft Outlook, Word, Excel, proprietary insurance software
Responsibilities
Respond to customer service inquiries within prescribed response times, process certificates and endorsements, review daily bound reports to identify acceptable risks, follow up on and sell to prospects and agents, answer policy and coverage questions from brokers and customers
Seniority
Entry to Intermediate, moderate supervision