Associate Principal, Clinical Operating System (cOS)
Core
Lead delivery of Press Ganey's Clinical Operating System (cOS) engagements, transforming healthcare delivery models from concept to daily practice for health system clients.
Role type
Associate Principal, Clinical Operations Transformation & Implementation
Builds
Integrated clinical operating models combining leader standard work, frontline workflows, escalation, coaching, rounding, event reporting, analytics, and technology.
Domain
Healthcare / Clinical Operations / Technology-enabled Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Clinical operations leadership, change management, daily management systems (huddles, rounding, standard work), coaching leaders, systems thinking, workflow design, technology adoption strategy, operational improvement, stakeholder management, project lifecycle management
Preferred skills
Experience with high-reliability environments, patient experience, safety, quality solutions, automation, integration, product development partnership
Technologies
Dashboards, rounding tools, escalation workflows, event reporting, reliability metrics, workflow automation tools
Responsibilities
Lead cOS engagements through assessment, implementation, go-live, and sustainment; Coach leaders on adopting cOS standard work and daily management routines; Partner with product and engineering teams to surface workflow insights and enhancement opportunities; Identify opportunities to reduce manual work through improved workflow design and automation; Contribute to building and scaling the cOS service line including playbooks and delivery models
Seniority
Senior, hands-on IC with strategic service line ownership