Court Support Supervisor (Kearny Mesa location)
Core
Supervise court staff and manage front counter operations to handle consumer inquiries and delinquent accounts.
Role type
Front office supervisor (collections)
Builds
Front office service and account resolution processes
Domain
Legal services / Collections
Deliverable
product features
Required skills
Staff supervision, front counter operations, FDCPA compliance, fund processing and balancing, staff training, shift coverage coordination, disciplinary actions, supply ordering
Preferred skills
Previous experience as a Collection Agent or Supervisor, college degree
Technologies
Windows, DOS, MS Office Suite
Responsibilities
Supervise court staff, greet and assist consumers at the front counter, monitor front office interactions for compliance, process and balance funds received, train staff on money handling procedures, maintain security of funds, complete Support Desks weekly, conduct weekly staff meetings, complete staff reviews and disciplinary actions, order supplies
Seniority
Individual Contributor, supervisory level