Lead Service Delivery Manager – AI Products
Core
Lead Service Delivery Management for the AI Product Business, establishing operational backbones and governing end-to-end processes for AI product delivery.
Role type
Senior Service Delivery Manager (AI Products)
Builds
AI product delivery lifecycle, Order-to-Cash processes, and strategic customer engagements
Domain
IT Services / Artificial Intelligence / Telecommunications
Deliverable
production ML models
Required skills
Service Delivery Management, Order-to-Cash (O2C) process ownership, forecasting and financial planning, cross-functional stakeholder coordination, risk management, process optimization, SAP/SPPM, Salesforce, ServiceNow
Preferred skills
AI platforms and LLM services knowledge, ITIL certification, Lean methodologies, TÜV Service Delivery Manager certification
Technologies
SAP/SPPM, Salesforce (TSI Force), ServiceNow
Responsibilities
Define and optimize end-to-end operational processes for the AI portfolio; Own the complete Order-to-Cash process; Consolidate delivery, revenue, resource, and cost forecasts; Establish governance, reporting, and KPIs; Lead service delivery for strategic, multinational, or complex AI engagements; Mentor Service Delivery Managers
Seniority
Senior, hands-on IC with leadership responsibilities
