Senior Provisioning Service Quality Manager / Operations Expert
Core
Manage service quality and operations for BSS/OSS systems, focusing on incident, problem, and change management.
Role type
Senior Operations Expert / Service Quality Manager
Builds
BSS/OSS service stability and operational efficiency
Domain
Telecommunications / IT Operations
Required skills
Linux/Unix administration, Oracle SQL/PL-SQL, Network troubleshooting, Log analysis, Database performance tuning
Preferred skills
Kubernetes, Docker, GitLab, CI/CD, ELK Stack, Scrum, DevOps, Rating & Billing, RAN
Technologies
Linux, Oracle, SQL, Kubernetes, Docker, GitLab, ELK Stack
Responsibilities
Support Incident, Problem, and Change Management for BSS/OSS; Analyze and troubleshoot complex application, database, Linux, and network issues; Perform log analysis, database analysis, and performance tuning; Coordinate, track, and support the implementation and deployment of fixes; Ensure adherence to OLA/SLA timelines across all involved units
Seniority
Senior, hands-on IC