Expert Process Manager T Cloud Public
Core
Adapt and implement IT processes (ITIL to Agile) for modern Cloud IT Operations, acting as a technical liaison for hardware and vendor coordination while automating workflows.
Role type
Senior Process Manager (Cloud Operations)
Builds
Secure, stable, and innovative public cloud platform based on OpenStack
Domain
Telecommunications / Public Cloud Infrastructure
Required skills
IT process management (ITIL, Agile), DevOps process documentation, infrastructure automation, OpenStack knowledge, Jira service management, Confluence, vendor coordination, hardware incident tracking
Preferred skills
OpenStack deep expertise, open source programming experience
Technologies
OpenStack, Jira, Confluence
Responsibilities
Adapt and implement processes to specific needs of modern Cloud IT Operations; Act as primary point of contact for Data Center technicians regarding hardware replacement; Manage external communications with vendors for timely delivery; Maintain real-time accuracy of hardware incidents in Jira; Update operational workflows and SOPs in Confluence; Manage security reporting workflows and documentation; Automate common frameworks; Design and implement internal tools; Improve overarching process landscapes
