Community Manager (m/w/d/x) COM & Social Media
Core
Track and editorially manage social media networks (forums, Facebook, Twitter) and the Telekom community to increase interactions.
Role type
Community Manager (Social Media)
Builds
Social media channels and community engagement for Deutsche Telekom
Domain
Telecommunications / Social Media
Deliverable
product features
Required skills
Social media platform management, community building, crisis communication, user support, community event organization, customer feedback analysis, consumer activation
Preferred skills
Knowledge of company processes and products
Technologies
Facebook, Twitter, forums
Responsibilities
Handle crisis communication on social channels, act as interface between Telekom and community, serve as contact for other communication units on online communication, provide user support and maintain community, organize and moderate community guide events, analyze customer feedback and user behavior, activate consumers as testers
Seniority
Mid-level, hands-on IC
