Site Reliability Engineer - Performance Engineer
Core
Own end-to-end reliability for the ServiceNow platform, focusing on performance engineering, incident response, and automation to ensure stability and scalability.
Role type
Senior Site Reliability Engineer (Performance Engineer)
Builds
ServiceNow platform reliability, performance improvements, and automated operational workflows
Domain
Enterprise IT platforms (ServiceNow), Financial Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SRE culture and principles, Python/Java/.NET programming, enterprise platform support, observability fundamentals, performance load testing, web application stack knowledge, scripting (JavaScript/Python/Perl/Unix/PowerShell), object-oriented debugging (Java), RDBMS (Oracle/MySQL/SQL Server/PostgreSQL), JVM tuning, AI-assisted workflow validation
Preferred skills
ServiceNow CSA certification, ServiceNow architecture exposure, cloud/SaaS experience, memory management and heap dump analysis, ITSM/ITIL/CMDB fundamentals, Linux/Windows administration, browser/network troubleshooting tools
Technologies
ServiceNow, Java, JavaScript, Python, SQL, Oracle, MySQL, PostgreSQL, JVM, Linux, Unix, Windows, ASP.NET, Spring Boot, Fiddler, Chrome DevTools
Responsibilities
Troubleshoot incidents and lead blameless post-mortems, define and defend SLIs/SLOs/error budgets, monitor platform performance metrics, automate repetitive operational work, perform design reviews for platform implementations, analyze ServiceNow instances for resource contention, tune JVM memory allocation and database query performance, validate AI-assisted operational recommendations
Seniority
Senior, hands-on IC