Sales & Service Technician
Core
Install, maintain, and repair fiber and broadband infrastructure while selling additional services to residential and business customers.
Role type
Field technician (telecommunications)
Builds
Residential and business broadband (HSI/Video) service, FTTH, wireless home networking equipment, and DSLAMs.
Domain
Telecommunications / Broadband Internet
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telecommunications installation and maintenance, Pole climbing, Network troubleshooting diagnosis, Telephony knowledge, PC operating system support, Internet Protocol fundamentals, Telecommunications wiring color-code competency, Splicing tools operation, Test equipment usage, Valid driver's license, Driving safety
Preferred skills
Additional equipment certification (Nortel, DMS10, Adtran, Calix, Fiber, Optics), Sales referral program participation
Technologies
DSLAMS, Residential Gateways, HSI routers, FTTH, Automated Dispatch equipment, Handheld terminals, Splicing tools, Test equipment
Responsibilities
Install and maintain inside wire for broadband service, Install Central Office and B-box junctions, Install wireless home networking equipment and FTTH, Use automated dispatch and broadband test equipment, Promote and sell Ziply products during customer contacts, Mentor co-workers, Rebuild aerial/buried/underground cables, Navigate web and set up customer computers, Support, install, and repair company products, Adhere to the 5-Step Peace of Mind Service Process, Perform other duties as required
Seniority
Mid-level, hands-on IC