ServiceNow Architect / Delivery Director
Core
Senior ServiceNow Architect and Delivery Director responsible for technical governance, platform strategy, and leading engineering teams for complex ServiceNow implementations.
Role type
Senior IC ServiceNow Architect / Delivery Director
Builds
Enterprise ServiceNow instances, custom applications, and integration solutions for business units
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources (HRSD), and Enterprise Architecture
Required skills
ServiceNow platform architecture, JavaScript, REST/SOAP APIs, ServiceNow modules (ITSM, ITOM, HRSD, SPM, CSM, IRM), CSDM, Integration Hub, MID Servers, OAuth, CI/CD pipelines, technical governance, team mentoring
Preferred skills
ServiceNow CSA, CAD, CIS, CTA certifications
Technologies
ServiceNow, Azure Cloud, DevOps, MuleSoft, Salesforce, AngularJS
Responsibilities
Set and enforce technical governance frameworks and best practices across ServiceNow instances; Align ServiceNow solutions with enterprise architecture, ITIL practices, and security standards; Oversee instance strategies, cloning schedules, CI/CD deployment pipelines, and release governance; Assess workflows and custom applications, recommend technical debt reduction and modernization, and lead proofs of concept for new features; Design and conduct technical interviews and screening assessments for prospective employees and contract resources; Act as the top technical SME escalation point for complex, business-critical issues; Direct troubleshooting of architectural, integration, and performance problems
Seniority
Senior, hands-on IC with leadership responsibilities