Technical Service Representative
Core
Provide technical support for refrigeration equipment during product selection, installation, operation, maintenance, and application via phone, email, and mail.
Role type
Technical Service Representative
Builds
Technical support services for refrigeration equipment
Domain
Manufacturing / Life Sciences / Refrigeration
Deliverable
client delivery
Required skills
Verbal communication, sound judgment, independent decision-making, computer proficiency (MS Office), organization, attention to detail, physical strength (lift up to 50 lbs), familiarity with machines and tools
Preferred skills
Bachelor of Science degree, Associate degree, technical/trade certification, coursework in refrigeration/HVAC/electronics, 3 years experience in technical service or sales
Responsibilities
Respond to customer and sales representative product questions by phone and email; dispatch service calls to independent field service organizations; identify root causes and implement corrective actions for service issues; document service events in IssueTrak; determine required spare parts and coordinate repair part deliveries; support customers and sales representatives across North America; coordinate and deliver technical training for new team members and outside sales representatives; work with Sales, Marketing, and Executive Management to keep product information current; use computer information systems for data retrieval and order entry; attend workshops, seminars, trade shows, and training events; occasionally travel to support customers with complex issues