Epic MyChart/Hello World Analyst
Core
Subject matter expert supporting Epic Ambulatory, MyChart, Hello World, and digital front door initiatives to enhance patient engagement and digital access workflows.
Role type
Senior Epic MyChart/Hello World Analyst
Builds
Patient onboarding, provider discovery, scheduling access, virtual engagement tools, and digital front door features within Epic.
Domain
Healthcare IT / Electronic Health Records (Epic)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Epic Ambulatory certification, Epic MyChart expertise, Hello World support, Provider Finder functionality, digital front door initiatives, workflow optimization, system enhancements, break/fix resolution, implementation support, upgrade management, cross-functional collaboration, patient engagement strategy, healthcare information systems knowledge, production support in large environments.
Preferred skills
MyChart Care Companion experience, MyChart Welcome experience, provider search/matching/self-scheduling strategies, multiple Epic certifications, ITIL Foundation certification, EHR optimization leadership, enterprise-wide digital access strategy experience.
Technologies
Epic MyChart, Epic Hello World, Epic Ambulatory, Epic Provider Finder, Epic Digital Front Door
Responsibilities
Serve as primary SME for Epic MyChart, Hello World, and Ambulatory workflows; Support and optimize digital front door initiatives; Lead and support Provider Finder initiatives; Lead system enhancements and break/fix resolution; Collaborate with clinical, operational, marketing, access, and IT teams to gather requirements; Support MyChart initiatives for patient onboarding and virtual care; Participate in implementations, upgrades, and post-live optimization.
Seniority
Senior, hands-on IC