CRM & Power Platform Admin
Core
Administer Microsoft Dynamics 365 and Power Platform environments to support fundraising, campaign, and donor analytics for a Jewish Federation.
Role type
Senior CRM & Power Platform Administrator
Builds
Production CRM solutions, Power BI dashboards, Power Automate flows, and Power Apps for internal operations and fundraising.
Domain
Nonprofit / Fundraising / Microsoft Power Platform
Required skills
Microsoft Dynamics 365 administration, Power Platform (Dataverse, Power BI, Power Query, DAX, Power Automate, Power Apps), security model management, M365/Entra ID administration, data quality management, regulatory compliance (CASL, PIPEDA, BC PIPA), light coding (Power FX, JavaScript), stakeholder communication, SOP creation.
Preferred skills
Dynamics 365 Customer Insights, CRM integrations, SQL, ALM/solution deployment, fundraising operations experience, relevant Microsoft certifications (PL-200, PL-300, MB-910, MB-210, PL-600, SC-300, MS-102).
Technologies
Dynamics 365, Dataverse, Power BI, Power Query, DAX, Power Automate, Power Apps, Entra ID, Microsoft 365, SQL, Power FX, JavaScript
Responsibilities
Administer Dynamics 365 environment including Dataverse, forms, views, business rules, and solution management. Manage CRM security model, access controls, MFA, and audit logging. Design and maintain Power BI reports and dashboards for fundraising analytics. Build and maintain Power Automate flows and Power Apps to streamline data entry. Support privacy and regulatory compliance for Canadian charities. Design and deploy in-house enhancements within Dynamics 365. Manage data imports, exports, transformations, and migrations. Serve as primary contact for CRM issues and triage incidents. Author and maintain SOPs and internal knowledge base. Provide training and support to non-technical users.
Seniority
Senior, hands-on IC