Service Engineer
Core
Maintain, fault-find, service, and support security systems (intruder alarms, access control, video surveillance) across customer sites.
Role type
Field Service Engineer
Builds
Operational uptime and reliability of physical security infrastructure for enterprise clients
Domain
Physical Security / Surveillance Systems
Deliverable
physical/clinical work
Required skills
Intruder alarm maintenance, Access control system servicing, Video surveillance troubleshooting, IP-based security systems knowledge, Networking principles, PDA/mobile field service systems, Technical troubleshooting, Fault-finding, Health & Safety compliance
Preferred skills
Experience with Pacom, Hikvision, HKC, Galaxy systems, Full clean driving licence
Technologies
Pacom, Hikvision, HKC, Galaxy, IP-based security systems
Responsibilities
Maintain intruder alarm, access control, and video surveillance systems to required standards, Undertake planned preventative and reactive service work, Provide first-line technical support for fault finding and diagnosis, Respond to service calls and planned maintenance visits using PDA, Maintain responsibility for van stock, tools, and safety equipment, Participate in on-call rota for out-of-hours support
Seniority
Individual Contributor, Field Technician