Virtual Desktop Operations Engineer
Core
Build, deliver, and maintain high-quality virtual desktop infrastructure solutions to support business needs, reliability, and performance.
Role type
Senior IC Virtual Desktop Operations Engineer
Builds
Virtual desktop environments (Citrix, Windows 11 Multi-Session) and supporting infrastructure
Domain
Banking / Virtual Desktop Infrastructure (VDI)
Deliverable
infrastructure
Required skills
Citrix technologies (Cloud, CVAD, Gateway), Windows Server, Windows 11 Multi-Session, Active Directory, Group Policy, DNS, PowerShell, Terraform, Ansible, SRE principles, monitoring and telemetry tools
Preferred skills
ITIL-aligned enterprise experience, risk and controls knowledge, change and transformation experience, business acumen, strategic thinking
Technologies
Citrix Cloud, CVAD, Gateway, Windows Server, Windows 11 Multi-Session, Active Directory, Group Policy, DNS, Azure Monitor, Log Analytics, Splunk, Observe, PowerShell, Terraform, Ansible
Responsibilities
Monitor infrastructure and system performance to identify and resolve issues, vulnerabilities, or outages; Develop and implement automated tasks and processes to improve efficiency; Implement secure configurations and safeguards to protect infrastructure from cyberattacks; Collaborate with product managers, architects, and engineers to define infrastructure requirements; Lead and support a team, guide professional development, and allocate work; Escalate policy or procedure breaches and manage risk and strengthen controls
Seniority
Senior, hands-on IC with potential team leadership
