Sachbearbeiter/in Customer Service (m/w/d)
Core
Administrative support for the sales team, handling customer inquiries and coordinating commercial processes from initial request to completion.
Role type
Customer Service Administrator (Sales Operations)
Builds
Sales team operational support and customer communication
Domain
B2B Sales / Administrative Services
Deliverable
client delivery
Required skills
Commercial process management, customer communication, document preparation, issue resolution, information documentation, process improvement suggestions
Preferred skills
Experience in manufacturing, familiarity with complex products
Technologies
Office applications, digital workflows
Responsibilities
Handle customer inquiries and clarify open questions, coordinate commercial processes from request to closure, create and verify required documents, track open items, coordinate resolution of discrepancies, document relevant information for colleagues, prepare materials for sales meetings, identify recurring issues and propose process improvements