Remote Mortgage Servicing Complaint Analyst
Core
Monitor regulatory changes, analyze business impact, and respond to escalated consumer complaints and regulatory inquiries for mortgage origination and servicing operations.
Role type
Senior compliance analyst (mortgage servicing)
Builds
Compliance workflows, regulatory reports, and risk mitigation strategies for mortgage servicing teams
Domain
Financial services / Mortgage lending / Regulatory compliance
Deliverable
dashboards & analysis
Required skills
Regulatory analysis, consumer complaint management, risk assessment, process improvement, federal/state mortgage law knowledge, privacy compliance, analytical thinking, investigative skills
Preferred skills
Experience with AI LESS, stakeholder management, cross-functional collaboration
Technologies
Microsoft Office, AI LESS
Responsibilities
Monitor and assess regulatory and industry changes affecting mortgage origination and servicing; Analyze new requirements for business impact and compliance risk; Research and respond to escalated consumer complaints and regulatory inquiries; Support regulatory examinations, audits, and issue remediation; Prepare reports and presentations for leadership and regulatory activities; Serve as a compliance resource for business partners.