Data Platform Technical Support Engineer (AWS)
Core
Provide Level 2 technical support for data platform services, investigating and resolving incidents related to AWS, Snowflake, Airflow, and data infrastructure.
Role type
Senior IC data platform technical support engineer
Builds
Data platform services and infrastructure reliability
Domain
Cloud data engineering and platform support
Deliverable
client delivery
Required skills
AWS Cloud (S3, IAM, Glue, Lake Formation, Athena, CloudWatch, Lambda, EventBridge), Python, SQL, Snowflake, Airflow, Apache Iceberg, Apache Hudi, ETL/ELT processes, log analysis, root cause analysis
Preferred skills
DataHub, EDGC
Technologies
AWS, Snowflake, Airflow, Apache Iceberg, Apache Hudi, DataHub, EDGC
Responsibilities
Provide Level 2 technical support for data platform services, Investigate incidents related to AWS, Snowflake, Airflow, DataHub and EDGC, Resolve problems linked to permissions, data access, pipelines, integrations and cloud infrastructure, Analyze logs, monitoring metrics and configurations to identify root causes, Collaborate with Platform Engineering, Product and L3 support teams to resolve complex or recurring incidents, Participate in documentation, automation and continuous improvement initiatives
