Serviceassistenz (m/w/d) – 2.700 €/Monat
Core
Central support for the service department of an established automotive dealership, coordinating customer service and workshop appointments.
Role type
Service Assistant (Automotive)
Builds
Customer service appointments and workshop scheduling for an automotive dealership
Domain
Automotive retail and service
Required skills
Customer reception and support, telephone handling, appointment coordination, administrative processing of service orders, data management, invoicing support, MS Office proficiency, German language skills
Preferred skills
Automotive industry background, prior customer service or reception experience, enthusiasm for automobiles
Technologies
MS Office
Responsibilities
Greeting and supporting customers, handling incoming calls and inquiries, scheduling and coordinating workshop and service appointments, preparing and administratively processing service orders, coordinating between customers, service consultants, workshop, and sales, organizing replacement vehicles, managing customer and vehicle data, assisting with invoicing and post-service follow-up
Seniority
Entry-level to Junior