NOC Technician On-Site in Everett, WA
Core
Monitor Ziply Fiber network infrastructure health, troubleshoot technical issues, and provide customer support from the Network Operations Center.
Role type
NOC Technician (Network Operations Center)
Builds
Network availability and stability for Ziply Fiber customers
Domain
Telecommunications / Fiber Optic Networks
Required skills
Network topology knowledge, Internet routing protocols (OSPF, BGP), VOIP technologies (SIP, TDM), Router and switch operation, Data networking architectures (TCP/IP, OSI 7-layer), NOC tools usage, Technical troubleshooting, Customer service
Preferred skills
CCNA, CCNP, CCNT, JNCIP, JNCIA SCTE, NCTI certifications, IPv4/IPv6 subnetting
Technologies
OSPF, BGP, SIP, TDM, TCP/IP, Microsoft Office, NOC monitoring software
Responsibilities
Monitor system health and availability, Provide second-level technical support, Troubleshoot and escalate network incidents, Send customer impact notifications, Mentor associate technicians, Adhere to NOC master playbook procedures
Seniority
Entry to Mid-level, hands-on IC